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YOLO PILL ONLINE Terms of Use

※Precautions
We are not a medical institution, but consultations are conducted by doctors from affiliated medical institutions. We are a vendor that provides a communication system to connect doctors and patients. Remote consultations are only meant to complement face-to-face consultations, and we ask doctors to focus more on face-to-face consultations, and to appropriately combine text and video chatting in addition to face-to-face consultations. Moreover, interpreters are provided for patients who have difficulty communicating in Japanese. It is the interpreter's job to translate and convey both parties' statements as they are and not add their own opinions or judgements when speaking.

Article 1 Application
1. The purpose of these Terms of Use is to establish the rights and obligations between YOLO JAPAN (hereinafter "the Company") and service users and they apply to all related use of the service between the company and the user.
2. In the event of a discrepancy between these Terms of Use and the explanations, help and FAQ, posts, guidlines, etc. of YOLO PILL ONLINE (hereinafter "Regulations"), the Regulations will take precedence. However, this is not applicable in articles where these Terms of Use explicitly state that they will take precedence.
3. In using the Service, the user is deemed to have agreed to these Terms of Use.
4. In using the Service, the user is deemed to have agreed to receive online consultation.
5. In using the Service, the user is deemed to have agreed that, in principle, doctors will prescribe medications from the medical institution and will not issue prescription slips.

Article 2 Definitions
1. "This Service" refers to the online consultation support service "YOLO PILL ONLINE," planned and operated by the Company.
2. "User" refers to the person who receives consultation through this service from a registered medical institution.
3. "Site" refers to the website and application in which the Company provides this Service to the User.
4. "Contract" refers to the agreement that the Company will provide this service to the User, and the User will pay the service usage fee to the Company and Registered Medical Institution.
5. "Registered Medical Institution" refers to medical institutions or other corporations registered to this Site which provide consultation, prescription of medication, etc.
6. "Registered Doctor" refers to a doctor who belong to a Registered Medical Institution and is registered on this Site and who is engaged in consultation, presciption of medication, etc.
7. "Interpreter" refers to those who support communication between parties by translating between Japanese and a language such as English for users who cannot understand the consultation and medication explanations provided by the doctor in Japanese.

Article 3 YOLO PILL ONLINE
The contents of the online consultation support service "YOLO PILL ONLINE," planned and operated by the Company, are as follows.
① The provision of communication tools needed to conduct consultation for the User online by a Registered Doctor.
② The provision of communication tools needed to provide online consultations by registered medical professionals regarding the User's health, sexual problems, etc.
③ Shipment of medication from Registered Doctors
④ Conversation support between the User and Registered Doctor by an Interpreter.

Article 4 User
1. The User shall use the Service at their own discretion.
2. The User shall be deemed to have entered into a contract for the use of this service by agreeing to the Terms of Use at the time of application.
3. If any of the following applies to the User, the Company reserves the right to refuse service to the User. The Company shall not be liable for the refusal and shall not be obliged to provide reasoning for the refusal.
① When the User does not agree to or does not receive "face-to-face" consultation even though the Register Doctor instructed the User to do so in accordance with laws and regulations and as necessary.
② When there is a possibility that the User will violate the Terms of Use or has been found to have violated the Terms of Use in the past
③ If the User does not provide accurate or necessary information at the time of application
④ In addition to ①, if the Company decides that the User violated rules such as not following instructions from the registered medical staff or if there is a problem between the User and Registered Doctors or other users
5. The user is liable for all information they register through the Service. If damages are caused to the User based on incorrect registered information, the Company shall not be held liable.
6. The User shall be able to change, add, or delete registered information as necessary in using the Service. The User is responsible for always keeping their information accurate and up to date.
7. The User can delete their account with the Service at their own discretion.
8. The User is responsible for preparing their own equipment (hardware, software, internet connection, security) to use the Service.

Article 5 Consultation
1. The "consultation" provided through the Service refers to the consultation, presciption of medication according to the User's health condition, and advice given to the User by a Registered Doctor through the Site using the web conferencing system.
2. When receiving consultation through the Service, the User is obliged to provide information about their health condition, symptoms, constitution, and other medical treatment in accordance with the provisions of the Site or the Registered Doctor in charge of the consultation. The Company will not be held liable for the doctor not being able to give appropriate consultation due to insufficient information from the User.
3. After completing registration for the Service, the User can receive consultation from Registered Doctors.
4. In order to maintain the User's privacy, the User must isolate themselves from others when using the Service .
5. In certain circumstances, Registered Doctors can cancel consultations. In this case, the User can separately reschedule their appointment. The Company is not liable for cancellations by the Registered Doctors.
6. If the User has not received a face-to-face consultation in advance, they may not be able to receive an online consultation through the Site.
7. After the online consultation, we recommend seeking medical attention immediately if the registered medical staff recommends it or if the User feels any side effects.
8. All consultations and prescriptions are done by the Registered Doctor in charge or their Registered Medical Institution. The company is not liable for these acts.
9. When translating what the doctor says in Japanese to another language such as English, the Interpreter shall not add their own opinion or judgement. Likewise, the Interpreter shall not add their own opinion or judgement when translating consultations or questions from the User.
10. All inquiries, complaints, disputes, etc. that occur between the User and the Registered Doctor or Registered Medical Institution shall be resolved between the User and the Registered Doctor or Registered Medical Institution. The Company shall not be liable for any disputes.

Article 6 Medical Consultation
1. The User can consult with the registered medical staff about how to take the medication, health or sexual problems, and other matters (hereinafter "Medical Consultation").
2. Medical Consultations will be answered by registered medical staff appointed by the Company and will be appointed depending on content. The User cannot choose who will answer their Medical Consultation.
3. The Company is not liable for the content or results of the Medical Consultations.

Article 7 Usage Fee
1. The fee for the Service is the fee decided by the Registered Doctor based on the consultation (hereinafter "Service Fee"). The Service Fee shall be paid by the User to the Company via the method requested by the Company.
2. The Service Fee is the sum of the consultation fee provided by the Registered Doctor, the medication fee, the shipping fee, and the Company's system usage fee. The Service Fee is billed after the Company receives a lump sum charge from the Registered Medical Institution for the consultation and medication. The Company itself does not sell medical services or medication.
3. When using the Service, the User agrees to pay for the consultation provided by the Registered Doctor and the medication provided by the Registered Medical Institution.
4. The Company does not receive any referral fees or intermediary fees from the User to medical institutions.
5. Parts of the Service Fee that can be determined in advance shall be displayed on the Site. However, since the consultation and fee varies depending on the User's medical condition, the Service Fee cannot be confirmed prior to the consultation.
6. In principle, the Registered Medical Institution shall specify the medication, and Users cannot specify the medication. Additionally, regardless of the Registered Medical Institution's decision, medication not listed on the Site cannot be provided through the Service.
7. The consultation, prescription, and medication preparation are done in the same way as a regular medical institution, so the medication cannot be returned, exchanged, or cancelled once the prescription is confirmed.
8. Payment of the Service Fee shall be made by the credit card the User registered on the Site. If there are any changes or errors in the User's credit card information, they shall correct them immediately. In the event that payment was not able to be received via the credit card even once, the Company may suspend the User's account on the Service.

Article 8 Regular Delivery
1. The User can receive a prescription for a year's worth of medication with only one consultation (hereinafter Regular Delivery). However, the User needs to request the shipment every month.
2. The User can register for Regular Delivery after finishing their online consultation, and Regular Delivery will start that same day. From the second month, the User can request their next shipment 14 days after their previous shipment, and the medication will ship when the request is confirmed.
3. With Regular Delivery, a consultation is not required every time, but if the User experiences side effects, they should not request the following shipment. The User can also receive another consultation if they would like.
4. From the second month, if the User does not request their next shipment within 14 days prior to the next planned shipment date, Regular Delivery will be cancelled.

Article 9 Prohibitions, Compensation for Damages
1. The User shall not engage in any of the following acts.
① Providing false information to the Company, the Registered Doctors, or the Registered Medical Institutions
② Using the Service with the intention of giving the medication to a third party.
③ Using the Service in order to gain unfair profits for the User or a third party
④ Infringing on intellectual property rights, privacy, or other rights or interests of others
⑤ Transmitting computer viruses or other harmful computer programs
⑥ Slandering other individuals or groups
⑦ Transferring information obtained from the Service to a third party beyond the scope of use of the Service or transferring the information for commercial purposes
⑧ Offending public order or morals
⑨ Breaking the law
⑩ Interfering with the operation of the Service
⑪ Any other act that the Company determines makes it difficult to continue to provide the Service.
2. If the User violates the Terms of Use and causes damages to the Company, the User is liable for the damages caused to the Company.

Article 10 Change or Deletion of Information, Contract Cancellation, etc.
If the User violates or is likely to violate the Terms of Use, if the Company determines the User is using the Service inappropriately, if the Company determines it is likely to suffer damages through the User's use of the Service, the Company may take any of the following measures without prior notice to the User. Additionally, the Company is not obliged to explain their reasoning to the User for taking such measures.
① Changing or deleting some or all of the information registered by the User
② Cancellation of this agreement, suspension of use of the Service, or deleting the User's account with the Service
③ Other measures that the Company deems necessary

Article 11 Service Suspension, Termination, etc.
The Company may suspend or terminate the Service at any time without prior notification to the User or consent from the User for the following reasons.
① When performing regular or emergency maintenance, updates, etc. needed to operate the Service
② When it becomes difficult to provide the Service due to situations out of the Company's control such as virus, fire, power outage, or natural disaster
③ When it is necessary to take measures against system malfunctions caused by intentional or negligent acts of a third party
④ When it becomes difficult to continue the Service due to amendments or enactments of laws and regulations
⑤ When the Company deems it necessary to suspend or terminate the Service

Article 12 Disclaimers
1. The Company cannot guarantee the accuracy, usefulness, completeness, etc. of the information posted by other users or others on the Service
2. The Company cannot guarantee any of the following regarding the use of the Service
① Service will not be interrupted
② The Service will be error free
③ No failure of communication lines, etc. will occur during use of the Service
④ The contents of the Site will not be stolen, damaged, or falsified
⑤ The Site will not be hacked or suffer from a cyber attack
⑥ Other problems with communication equipment will not occur
⑦ What occurs after the product is shipped (delivery accident, delays, etc.)
3. The Company is not liable for changes, deletions, or loss of User information, changes in the Service contents, suspension or termination of the Service, availability of the Service, loss of data or device malfunctions occured during use of the Service, or other damages caused to the User during use of the Service.
4. According to the provisions stated in Article 10, if the User's information is changed or deleted, if the Contract is terminated, if the Service contents are changed, or if the Service is suspended or terminated, the consultation agreement between the User and the Registered Doctor and associated Registered Medical Institutition shall not be affected.
5. The Company cannot guarantee that the User's illness or symptoms will be cured, that medical treatment will be completed, or that the Registered Doctor or associated Registered Medical Institution will start or continue medical treatment of the User.
6. During business hours, the User can directly receive consultation from the Registered Medical Institution. If you are not feeling well or have any physical symptoms, please consult your nearest medical institution regardless of whether or not it is a Registered Medical Institution.

Article 13 Exclusions for Organized Crime, etc.
1. The User agrees that they are not and will never be involved in organized crime (or have not been involved in organized crime for at least the past 5 years), are not an associate member of an organized crime group, a company that is involved with organized crime, an extortionist, or involved with social movements (hereinafter Organized Crime Member).
2. The User agrees to engage in any of the following acts either themselves or through a third party.
① Make violent demands
② Make unreasonable demands beyond legal responsibility
③ Use threatening behavior or violence regarding transactions
④ Spreading rumors, damaging credibility or interfering with the business of the Company, other users, or a third party
⑤ Other acts similar to those listed above

Article 14 Use of Provided Information
1. The Company will comply with its Privacy Policy (https://www.yolo-japan.co.jp/privacy_policy). When using the Service, it is deemed that the User has agreed to the Company's Privacy Policy.
2. The Company can and will contact the User with necessary information via email, post, phone, face-to-face, the chat function on the Site, etc.
3. The Company may make secondary use of any registered information on the Service as long as it complies with the Company's Privacy Policy. The intellectual property rights associated with this information shall belong to the Company.
4. The User is deemed to have agreed to share the information they registered on the Service as well as information related to their consultations, etc. with the related Registered Medical Institution and Interpreter.

Article 15 Changes to the Terms of Use
1. The Company may change the Terms of Use without any consent from the User, and the changes shall take effect from the revision date.
2. When the Company changes the Terms of Use, they will immediately upload it to the Site.

Article 16 Transfer of Status
1. The User may not assign, transfer, appoint a guarantor, or otherwise dispose of the obligations set forth in the Terms of Use without prior written consent from the Company.
2. If the Company transfers the business to a third party, they will transfer their rights and obligations stated in the Terms of Use as well as all User information to the third party without consent from the User. This applies not only to business transfers, but also in the case of a corporate split or any other transfer of business.

Article 17 Governing Law and Court of Jurisdiction
The Service and this Agreement, including these Terms of Use, shall be governed by the laws of Japan. The Osaka District Court or the Osaka Magistrates Court shall have exclusive jurisdiction as the court of first instance over any and all disputes that should arise related to the Agreement, including the Service and Terms of Use.

Article 18 Terms of Use Translation
The Terms of Use were originally written in Japanese and translated into another language. The Japanese version is the original, and the translation is meant to aid in understanding. Should discrepancies arise between the differerent language versions, the Japanese version shall take precedence.

Enacted May 31, 2021