The shop is closed on weekends and holidays. Orders are accepted 24 hours a day, so you can place an order any time you like. Please be aware that the shop is closed on specific days such as Golden Week and New Year's Holidays, etc.

We can accept orders for as long as we have them in stock. Please be aware that if we are low in stock, the order cannot be filled until the next stocking shipment is received.

Yes, it is possible. Since we sell our products on many different platforms at once, depending on the timing of the order, we may not be able to accept your order.

We do not accept cancellations or changes to orders after the order is confirmed. Please also be aware that we also do not offer refunds for packages that are not delivered after being shipped.

We apologize, but we do not accept cancellations or changes to orders after the order is confirmed. When ordering and paying, please make sure that everything is correct before proceeding.

Since processing and delivery instructions are handled automatically for each order, separate orders and payments cannot be combined. Thank you for your understanding.

We accept credit cards and prepaid cards. We cannot accept payment on delivery (such as COD) or bank transfers.

Since payment methods are limited to credit cards and prepaid cards, payments are processed automatically upon placing an order, and thus cannot be changed. We apologize for the inconvenience.

The shipping fees differ depending on prefecture. Please see the shipping fee chart below.

Shipping fee chart

Unfortunately, we can only ship domestically within Japan. We apologize for the inconvenience.

Each order is processed individually. If you would like to ship to two different addresses, please place two separate orders. You can not separate one order to two different shipping addresses.

We use Yamato Transport. For information on their nationwide facilities, please see their website.

We apologize, but we do not accept requests for shipping carriers. Shipping carriers depends on the products, size of the parcel, and shipping address.

After your order is shipped, you will receive a shipment email. In the email, you can find the tracking number. Please save the email until after your order is delivered.

The cut-off for the day's orders is 11:59PM. After that, your shipping address and information will be confirmed. If there are no problems, your order will ship within approximately 2-3 business days.

You can select possible dates from the order screen. However, during holidays such as Golden Week, Obon, Christmas, New Years, and other peak times, you may not be able to select a date. We apologize for the inconvenience. Please also be aware that the date you select is only a request. We cannot promise that your order will be delivered on the requested date. The date may be changed due to transportation status and delays.

Unfortunately, we do not currently offer gift wrapping. However, we are planning on adding a gift wrapping option in the future.

We apologize for the inconvenience. Please have your tracking number ready and contact the shipping carrier nearest you.

You can become a member for free through the "Sign Up" button on YOLO JAPAN's website. You will need your residence card to complete registration. You can complete registration in as little as 3 minutes.

No, you can sign up for and use YOLO JAPAN for free. When you sign up for YOLO JAPAN, you can use a variety of different services and receive benefits.

Upon registering through the YOLO JAPAN website, each customer will have their own "My Page." Through this page, you can use the service center for this site and all of YOLO JAPAN's services. Check back often for promotional information and deals.

You can change your information from your My Page on YOLO JAPAN. We ask that you please keep your address, contact information, and residence card information up to date.

Expiration dates are listed on the labels or on the packaging of the products.

Please use the products by the expiration date. The expiration date is the "best used by" date, so products do not go bad immediately after the expiration date. However, expiration dates are based on the assumption that the product has been properly stored an unopened package in accordance with the directions on the label. Products that are not stored properly may go bad even before the expiration date. In this case, the expiration date should be ignored. Please consume products as soon as possible after opening them.

It will be on a label attached to the product or printed on the packaging. Among the products we have on site, we have mainstream products. If you have any questions about the product itself, please check the manufacturer's homepage.

Ingredients in the product (e.g. ingredients in soy sauce such as soybeans and wheat) may trigger allergic reactions in certain people. If you or a family member have had symptoms of an allergic reaction, you should first check about the allergens or consult with a doctor before using the product. Please refer to the manufacturer's website for more details.