Listen to “I'm in a bit of trouble” from customers at client companies,
It's a job where you gently support them in Japanese and Vietnamese.
[*Stay calm and snuggle up to inquiries*]
System fault consultation, hotel reservation confirmation, cable TV application...
Listen to the situation and guide while looking at the manuals and FAQs at hand.
In administrative services, they may also be in charge of interpreting for three-way calls with Japanese.
[*Don't worry because there are fixed procedures*]
The flow of response is organized for each client, and the style is to proceed according to the instructions.
There are no quotas, and at most 2 to 3 phone calls per hour.
I spend my free time checking emails and creating data.
[*Comfort of working in a multinational team*]
The center has staff from various countries, and the atmosphere is a mixture of nature and multiculturalism.
It is an environment where you can work while using Japanese and Vietnamese, and there is also a break room inside the building.
＜Bilingual Recruitment＞Why don't you work in English at a call center near Ikebukuro station?
We mainly accept inquiries from overseas customers and foreigners staying in Japan by phone. I use English and Japanese, so I can make the most of my language skills.
We also provide primary reception at the hotel front desk and support for international students. We may also ask you to respond to a call back. In addition to phone support, there are video chat, email support, translation and interpretation support, etc., so you can gain a wide variety of experiences.
Both have manuals, and the content can be answered in accordance with the FAQ. Anything not in the FAQ will be escalated. Most of the manuals have been translated, so even those who are “using English for the first time at work” can make their debut without worry!
Since it's a night shift job where you can start working 2 days a week, it's also attractive that you can work according to your private schedule. The start date can be adjusted, so the preparation period is perfect! Those who want to work fast are also welcome! Why don't you enjoy working in an international atmosphere?
The hourly rate has increased!!!
It's a job where you can make the most of Japanese, English, Portuguese, and Spanish!
The hourly wage is high and the place of work is close to the station!
Multilingual contact center operator work.
・Interpreting conversations between Japanese and foreigners
・Interpreters for native staff working in overseas call centers
・Email translation, etc.
・Support support in Japanese
Other incidental work
Using telephones and video equipment to transportation, stores, medical facilities, public institutions, etc.
Mainly interpretation, email translation, etc. relating to inquiries.
Inbound work such as basic interpretation and translation is the main one,
Depending on the situation, you may also be asked to perform outbound operations (*).
※Questionnaire surveys, acceptance of material delivery, acquisition of sales appointments, etc.