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  3. アデコ株式会社(外国人雇用推進部)
  4. [Minato Mirai/Bilingual Human Resources] Medical Device Support Business Lead Supervisor

アデコ株式会社P754678

This translation uses a translation tool

[Minato Mirai/Bilingual Human Resources] Medical Device Support Business Lead Supervisor

Operation / Customer support

[Minato Mirai/Bilingual Human Resources] Medical Device Support Business Lead Supervisor
  • Full-time employee
  • Other / Office
  • Minatomirai　みなとみらい / Kanagawa
  • Monthly Salary ¥333,000 ～
  • Native level (Equivalent of N1)
#High Career Jobs #Office Worker
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Company's strengths

You will be responsible for lead supervisor work in medical device technical support and customer support operations.

[Career path]
There are various career paths within the company, so in the future, you can proceed to various steps according to your own wishes and aptitudes.
Not only is there a route where you can enhance your expertise as a full-time employee limited to the job type or region, but you can also challenge promotion tests for general full-time employees who can play an active role regardless of area or job description.
(The entrance exam can be challenged as many times as you like once a year)

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Work contents / remarks

＜Business description of the center＞
・Responding to inquiries from medical personnel, device users, and families
・Accumulating knowledge and updating information to improve primary resolution rates

＜Situations where English is used (approximately 50% during work) ＞
・Translation of business manuals and training contents (Japanese translation)
・Client reviews related to training
・Escalation support for clients
・Client debriefing sessions, etc.

＜Lead Supervisor (LSV) Job Description＞
As a site manager for this business, please handle clients and manage operations and personnel comprehensively.
● Overall business operation management, business KPI/balance management
● Development of managers (supervisors) and staff
●Client negotiations and reports
●Preparation of reports, reading debriefing sessions, etc.
■Required
＜Language＞
・English: Those who have a business level (approximately 50% use during work) and have practical experience using English
・Japanese: Native Level
＜Skills/Experience＞
・SV or higher work experience in call centers
※Those who have experience not only in daily business operations, but also in staff management and numerical management
・Those who can perform basic PC operations and Microsoft Office operations

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Japanese level

Native level (Equivalent of N1)

Employment type

Full-time employee

Industry

Other / Office

Salary / Work Hours

Operation / Customer support
Monthly Salary ¥333,000 ～
 08:00 AM ~ 08:30 PM

Work Hours

5 days per week

From 8 hour(s)/day


Trial period

90 days
No change

Work location

〒220-0012 Kanagawa 横浜市西区神奈川県のお仕事 Display Map Minatomirai line / みなとみらい線 Minatomirai　みなとみらい walk 1minute

Transportation

Transportation fully reimbursed（There are conditions）

Transportation Fee Covered

Days off

Sun / National Holidays


Weekends & Holidays OFF

Overtime work

Have

Insurance

labor insurance (including employment insurance and worker's compensation insurance) / Health Insurance (Including nursing-care insurance) / Welfare Insurance

Status Click here for the status of residence confirmation page

Those who have a status of residence that allows them to work
※There might be cases where visa conditions apply by the listed company

Interview method

Online interview

Work environment / atmosphere

Prominent age group

10s
20s
30s
40s

Ratio of men to women

Male
Female

Percentage of foreign workers

Few
Many

An environment where you can use your native language

Few
Many

Experience employing foreign workers

Have
None

Frequency of japanese use

Few
Many

No smoking indoors

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Job ID：32794
Date of Job Update：2025/8/28
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  3. アデコ株式会社(外国人雇用推進部)
  4. [Minato Mirai/Bilingual Human Resources] Medical Device Support Business Lead Supervisor

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